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Returns

Our Returns policy lasts 15 days, so merchandise must be returned within 15 days of receipt.
Merchandise must have Muche & Muchette tags attached and packed in its original polybag.
Merchandise must not be worn, washed or altered.
Return form must be completed and included in your return package.
Original shipping charges are non-refundable.
If 15 days have gone by since you have received your order, unfortunately we can’t offer you a refund, but a only a store credit.
We can process refunds or store credits at this time but not exchanges.
You will receive your refund in your original method of payment (such as credit card or Paypal.)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
For store credits or refunds to be processed, please allow approximately 8 business days after we receive your return.
Once issued, store credit expires after 1 year.
If your next purchase exceeds the amount of the store credit issued, a payment for the remaining balance will be required.
Your use of the store credit constitutes your agreement to our Terms.
To return your product, if you don’t use the return label included in your box, you should mail your product to:
Muche et Muchette - Attn: Returns -8020 NW 14th St  Miami Fl, 33126. Any return without the return form or information such as customer name or order number can not be processed.
For any question or additional information about returns or store credits, please contact our Customer Service.

FINAL SALE - Items purchased on sale/discounted are final sale and do not qualify for return or exchange.

 

Shipping

Muche et Muchette is thrilled to offer free shipping on any order over $100 –that must ship within the US.
Once your order is submitted, your payment will be electronically verified and authorized. This process is usually pretty fast, but could take up to 2 business days to be completed.
You should receive your order within approximately 8 business days after your payment is confirmed depending on your shipping location.
All Muche et Muchette orders get prepared and shipped from our Distribution Center located in Miami, Florida.
All orders shipped to Alaska, Hawaii, APO/FPO, US Territories or PO boxes will ship via United States Postal Service Priority Mail.